Terms and Conditions

Who We Are and Scope of These Terms

Royal Lama Casino is an online gaming platform offering a range of casino games to eligible adults. These Terms and Conditions govern every aspect of your relationship with the site, including account registration, financial transactions, bonus participation, gameplay and dispute resolution. Additional rules specific to individual games or promotions are incorporated by reference and form part of this agreement.

Account Registration and Eligibility

You must be at least 18 years of age and a resident of a jurisdiction where online gambling is legally permitted to open an account. During registration you are required to provide accurate, complete and truthful information. You may only hold one account per person, household, IP address and payment method. Any attempt to create multiple accounts will result in all accounts being closed and any funds forfeited.

Account verification is carried out as soon as reasonably practicable. Until verification is complete, withdrawals may be restricted. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account.

Deposits and Withdrawals

Funds can be added to your account using the payment methods displayed on the cashier page. All deposits must come from a payment source in your own name. Credit is not provided.

Withdrawals are processed after successful identity verification. The minimum and maximum withdrawal amounts depend on the payment method chosen. Processing times vary but every effort is made to complete requests promptly. Where required by law, additional documentation may be requested before funds are released.

Bonuses and Promotions

From time to time we offer welcome bonuses, free spins and other promotional offers. Each promotion has its own set of terms which you must accept before participating. Wagering requirements, game contributions, time limits and maximum withdrawal caps apply and are clearly stated on the promotion page.

Attempting to abuse any bonus offer, including through irregular betting patterns or the use of multiple accounts, may result in the bonus and any associated winnings being voided.

Responsible Gaming

We are committed to promoting responsible gambling. Tools are available to help you manage your play, including deposit limits, loss limits, session reminders and self-exclusion options. If you feel you may have a gambling problem, please use these facilities or contact our customer support team for further guidance.

Prohibited Activities

Certain conduct is strictly forbidden. This includes, but is not limited to, collusion, cheating, exploitation of software errors, use of automated scripts, providing false registration details, and any form of fraudulent or criminal activity. We reserve the right to investigate any suspicious behaviour, withhold winnings, and report incidents to the relevant authorities where appropriate.

Intellectual Property

All content, graphics, logos and software on the site remain the property of Royal Lama Casino or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access the platform for personal entertainment only. Any other use is strictly prohibited.

Limitation of Liability

To the maximum extent permitted by law, Royal Lama Casino shall not be liable for any indirect, consequential or special damages arising out of your use of the services. Our total liability shall not exceed the amount of money you have deposited in your account during the preceding twelve months.

The site is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access or error-free operation, although we strive to maintain a high standard of service.

Changes to These Terms

We may update these Terms and Conditions from time to time. The revised version will be published on this page and, where material changes are made, you will be notified by email or through an on-site message. Continued use of the platform after such changes constitutes acceptance of the new terms.

Governing Law and Complaints

These Terms are governed by the laws of the jurisdiction in which the operator is licensed. Any disputes that cannot be resolved directly with our customer support team may be referred to the independent alternative dispute resolution service listed on our website.

If you have any questions about these Terms and Conditions please contact our support team before using the services.